Where we work

Yes. The list covers where we go most often rather than where we are willing to go, and the metro boundary is fuzzy. One phone call settles it, and if it genuinely is too far we will say so instead of wasting your afternoon.

Service starts at the same rate across the metro. Distance matters most for emergency timing, since a call out to Blair or Plattsmouth at 2am takes longer to reach than one in Millard. Anything that would change the price gets said on the phone before we leave.

In the core metro it is usually within the hour, depending on what is already running. Outlying towns take longer, and a real answer gets given when you call rather than a promise nobody keeps. If water is actively rising, say that first, because it changes where you sit in the queue.

Drain and sewer work inside the house and out to the tank, yes. Septic tank pumping and field work is a different trade with different equipment. If your problem turns out to be the tank rather than the line, you will be told that instead of being sold a cleaning that will not help.

Yes, including Council Bluffs and Carter Lake in Iowa. The practical difference is which utility handles the public main and who to call when the problem is past your property line, since that is a city matter rather than a plumbing one.